VoIP Support
At Rapid Wire Communications we strive to provide quality service to all of our customers. VoIP phones utilize computer software, networking technology, and data cabling. This fact often blurs the lines between phone support and IT support. To provide the best customer service possible, here is a list of what support is covered under your monthly service subscription:
* Unlimited programming and routing changes on the phone system
* Unlimited reprogramming of physical phones, extension settings, and programmable keys
* Unlimited replacement of phones under the standard 1-year warranty
* Unlimited core provider changes such as call forwarding, text messaging, and E-fax
* Troubleshooting of call quality issues
* Troubleshooting of network connectivity of phones
* Troubleshooting of features and routing issues
IT Support
Given the nature of VoIP phone service and how it utilizes an office's internet and networking infrastructure, issues generally manifest themselves first in the quality of or lack of phone service. We are always ready and willing to help even if it is outside of the included VoIP service support. Our standard IT support pricing is $100 an hour with a $40 trip charge. Remote support is also provided and is billed in 15-minute increments. Here is a list of support items that are covered under our IT services:
* Internet troubleshooting and repair
* Repair coordination with an internet service provider
* Office firewall configuring, managing, and troubleshooting
* Network switch configuring, managing, and troubleshooting
* Wireless access point configuring, managing, and troubleshooting
* Computer software and hardware related issues
* Internal wiring installation, repair, or troubleshooting
* Analog line troubleshooting or repair
* Troubleshooting of power issues to networking or internet equipment